Terms & Conditions

This website is operated by ZEEMAKS APARTMENTS, a family-run apartment property in Lake City Meadows, Lahore ("we", "us", "our"). These terms are the agreement between us and anyone who uses the website or books a stay with us ("you").

The following policies form part of these terms and apply alongside them:

• Refund Policy — when a payment can and cannot be refunded, failed payments, and how the security deposit is returned
• Services Policy — how the booking service works, and the house rules and stay terms for your stay
• Privacy Policy — what information we collect and how we use it

Where one of those policies deals with a subject in more detail, that policy applies to that subject.

• A booking must be made by an adult who can present valid photo identification: a CNIC, passport or driving licence
• If you book for other people, you confirm you have their permission to give us their details, and you are responsible for your party following these terms and the house rules
• The details you give us must be true, accurate and complete. A booking made with false details may be declined or cancelled

You can book as a guest without an account. If you create one, you are responsible for keeping your password confidential and for activity carried out under your account. Tell us straight away if you think someone else has used it. We may suspend or close an account that is used for fraudulent bookings or in breach of these terms.

• All rates and totals are set and charged in Pakistani Rupees (PKR). Prices shown in another currency are converted for guidance only
• No sales tax is charged at the moment
• A long stay discount is applied automatically to the room charges before tax: 10% for 7 to 29 nights, and 20% for 30 nights or more
• The total shown before you confirm is the total for the booking. There is no booking fee
• Rates may change at any time, but a change never affects a booking that has already been confirmed

A booking made on this website is paid online through the secure hosted checkout of our payment processor. Your room is held for 20 minutes while you pay; if payment is not completed in that time the hold ends and no booking is made.

We never see or store your card number, CVV, PIN, OTP or wallet credentials. Any charge made by your own bank or card issuer is a matter between you and them.

For a booking made through our team, payment can be made at the property by the methods our reception accepts. A booking made on a travel platform is paid on that platform.

Please tell us as early as you can if you will not be travelling, so the room can be released. The full terms, including what happens when a payment fails or is taken without a confirmation, are in our Refund Policy.

• Check-in is from 3:00 PM and check-out is by 12:00 PM. Early check-in and late check-out are subject to availability and approval; late check-out is charged at PKR 1,000 per extra hour
• The primary guest must present valid photo identification at check-in and complete the property's registration
• Our team may keep a copy of the identification presented and of the signed check-in and stay agreement with your booking record. How those copies are stored, who can see them and how long they are kept is set out in our Privacy Policy
• A refundable security deposit of PKR 4,000 applies to bookings made on this website. It is returned after check-out and inspection, less any deductions for damage, missing items, excessive cleaning or a breach of the house rules
• The number of guests must not exceed the capacity of the room or apartment you booked
• Smoking is not allowed inside the apartments, and parties and events are not permitted
• You are responsible for damage, loss or extra cleaning caused by you, your party or your visitors

The full house rules and stay terms are in our Services Policy, and they are the same terms the primary guest signs in the check-in and stay agreement on arrival. Serious or repeated breaches may lead to additional charges or to the stay being ended, where that is permitted by law.

Airport pick-up and drop-off are optional extras, charged per trip one way at the published rates and added to your booking. The timing is confirmed with our team, so please share your flight details with us once you have booked.

If you booked through Airbnb, Booking.com or another platform, that platform's terms apply to your reservation as well as our house rules and stay terms. The platform's procedures are followed for payments, cancellations, refunds and disputes.

• Reviews may only be left by guests who stayed with us, and must be your own honest account of that stay
• Reviews must not contain offensive or unlawful content, personal information about other people, or advertising
• We may hide or reject a review that breaks these rules. We do not remove a review simply because it is negative
• By submitting a review you allow us to publish it on this website, together with the name shown on it and any photos you add

You agree not to:

• Make a false, speculative or fraudulent booking or inquiry, or use a payment method you are not authorised to use
• Interfere with the website, its security, or other people's use of it
• Use automated tools to hold rooms, submit forms or copy content from the website
• Use the website for any unlawful purpose

We aim to keep the website available at all times, but access may occasionally be interrupted for maintenance or by circumstances outside our control.

The text, photographs, videos, logo and design of this website belong to ZEEMAKS APARTMENTS or are used with permission. You may view and share pages for personal use, but you may not copy or reuse our content for any other purpose without our written permission.

The website links to services run by others, such as maps, WhatsApp and our payment processor. Their own terms and privacy policies apply when you use them.

We take care to make sure the information on this website is accurate and that your stay matches your booking. To the extent permitted by law:

• We are not responsible for loss or damage that was not reasonably foreseeable, or for indirect losses such as lost travel, business or opportunity
• Guests are responsible for their own personal belongings during the stay
• Our total responsibility in connection with a booking is limited to the amount paid for that booking

Nothing in these terms limits any responsibility that cannot be limited under the law of Pakistan.

We are not responsible for failing to provide a service because of events outside our reasonable control, such as natural events, utility failures, government action or civil unrest. If such an event affects your booking, we will contact you as soon as we can.

These terms are governed by the laws of Pakistan, and any dispute will be dealt with by the courts at Lahore. We would always rather resolve a problem directly, so please talk to us first.

We may update these terms from time to time. The version published on this page when you make a booking is the version that applies to that booking. The "Last updated" date at the top of the page shows when they were last revised.