Frequently asked questions
Quick answers about booking, paying and staying with us. Can't find what you need? Our team is on hand around the clock.
Booking
How do I book a room?
Search your dates and number of guests, or browse the rooms, then open a room to see its photos, amenities and nightly rate. Pick your dates, add an airport pick-up if you want one, and fill in your name, phone number and your CNIC, passport or driving licence.
You don't need an account, and an email address is optional. The check-in details (father or husband name, nationality, permanent address) can be filled in now to speed up arrival, or given at the desk.
Can I book by phone or WhatsApp instead?
Yes. Call or WhatsApp us on +92 301 5810609, or call the landline on +92 42 37817999, and our team will take the booking for you and confirm it with a booking reference, just like a booking made on the website.
How do I check my booking?
If you booked as a guest, open Find my booking and enter your booking reference together with the email address or ID number you booked with.
If you have an account, log in and all your bookings are listed under My bookings.
Can I book a whole apartment for my family or group?
Yes. We let a whole floor as one apartment at a single package rate per night: a 2-bedroom apartment at PKR 17,000 and a 3-bedroom apartment at PKR 20,000. It costs less than booking the same rooms one by one, and an apartment is only offered when every bedroom in it is free for your whole stay.
Prices & payment
What is included in the price?
Your total is the room rate multiplied by the number of nights, plus an airport pick-up if you add one, plus a refundable security deposit of PKR 4,000.
There is no booking fee, and the booking screen shows the full breakdown before you confirm. Nothing is added afterwards.
Do you offer a discount for longer stays?
Yes, automatically: 10% off for 7 to 29 nights and 20% off for 30 nights or more. It comes off the room charges before tax, applies whether you book online or with our team, and is shown as its own line on your booking and invoice.
How do I pay?
A booking made on this website is paid online by card or wallet through our secure payment gateway. Your room is held for 20 minutes while you pay, and if the payment does not go through, nothing is charged and no booking is made.
At reception you can also pay by cash, bank transfer, card, JazzCash or EasyPaisa.
Can I see prices in my own currency?
Yes. Use the currency selector at the top of the page to see prices in your currency. Converted prices are for guidance only; every booking is charged in Pakistani rupees (PKR).
Can I cancel and get a refund?
Once a payment has been processed and your booking confirmation has been issued, the payment is non-refundable, including for a cancellation, a no-show or an early departure. Please let us know as early as you can if your plans change so the room can be released.
A payment that fails or is never confirmed does not create a booking, and nothing is taken.
What is the security deposit?
A refundable deposit of PKR 4,000 is included on every booking made on this website. It is held, not spent: it covers damage, missing items, excessive cleaning or a breach of the house rules.
It is returned after check-out once the apartment has been checked, less anything deducted, and it is shown separately from the room and tax on your booking and invoice.
Your stay
What are the check-in and check-out times?
Check-in is from 3:00 PM and check-out is by 12:00 PM.
Early check-in is subject to availability and is only guaranteed if our team has confirmed it with you in advance. Late check-out also has to be approved and is charged at PKR 1,000 per extra hour.
What do I need to bring at check-in?
The primary guest needs a valid photo ID: a CNIC for Pakistani guests, or a passport or driving licence. Reception will also register your father or husband name, nationality and permanent address, unless you already gave them while booking.
What facilities are included?
Every room comes with free Wi-Fi, air conditioning, 24/7 reception, daily housekeeping, lift access, power backup and free parking. Individual rooms add their own, such as a kitchenette, a work desk or extra beds, and each room page lists them.
Is smoking allowed?
Smoking is not allowed inside the apartments. That covers cigarettes, cigars, vaping and e-cigarettes, and shisha or hookah. You are welcome to smoke outside the building, subject to the building rules.
Smoking inside can lead to charges for odour removal and deep cleaning, which may come out of the security deposit.
Getting here
Where are you located?
We are at 1013 Block B, Lake City Meadows (Old State Life Society), Near LGS School, Lahore, Pakistan. Lahore Airport is a quick, mostly-highway drive of around 20 minutes, handy for early flights and late-night arrivals.
There is free on-site parking if you are driving.
Do you offer airport pick-up and drop-off?
Yes, from and to Lahore Airport, charged per trip one way: Standard Sedan at PKR 2,000 and Toyota Revo 4x4 at PKR 3,500. You can add one while you book and it is charged with your room.
Message us on WhatsApp at +92 301 5810609 with your booking reference and flight details and we'll confirm the timing.
Reviews
How do I leave a review?
Reviews come only from guests who actually stayed. After your stay, leave one from My bookings in your account, or from Leave a review using your booking details if you booked as a guest.
Still have a question?
Reception is staffed 24/7. Get in touch and our team will help you directly.